They say that people rarely forget how you made them feel. Successful business owners apply this principle in their operations and it enables them to attract and keep clients.
You’ll have to juggle between important factors in the selection of a third-party logistics partner. Some of the desirable qualities of a dedicated warehouse include strategic location, superior handling methods, and affordability.
There’s a need to find a warehouse that balances all these factors. Be keen on the quality of the customer relationship management services. Here’s how a dedicated warehouse customer service rep makes all the difference.
1. A Dedicated Warehouse Representative Improves Your Brand Image
You outsourced warehousing services because of two reasons. Insufficient storage space or the need to focus on the core competencies. Whatever your reason, outsourcing alienated you from the warehousing function.
Sometimes outsourcing puts you in an awkward position. It can be difficult to explain to clients about services you’ve outsourced in detail. Clients may see this as poor customer service.
Having a dedicated warehouse customer support representative bridges this gap. The representative will provide your clients with informed solutions about the warehousing operations. Fulfilling customer expectations boost their satisfaction which is critical for business growth.
2. Augmenting the Marketing Strategy
Customer service is a powerful tool. It can increase the effectiveness of your market strategy. 7 out of 10 clients prefer buying from businesses with superior customer service.
Your clients get the best warehousing services when you have a customer representative on your team. Representatives have the expertise and experience. They will provide your clients with the best support.
Happy clients will market your business pro bono. They do this by recommending your services to their friends and relative. Providing an excellent support is an effective way to expand your business’s influence.
Hiring support staff straight from colleges sounds genius. The staff won’t demand much for their salaries. It will help you trim the wage bill. Hold that thought for a moment.
Working with inexperienced personnel increases the training costs. Rookies lack the skills to handle clients appropriately in every situation. Poor customer relations will scare away some of your clients.
Losing clients is the biggest loss for all organizations. It’s very difficult to reverse the situation.
A business can recoup its expenses. But it can’t recover lost profit from losing potential clients. Protect your business from losses by engaging expert customer representatives.
When you don’t have the space in your own facility or company for product storage and warehousing, finding a third-party logistic service is the key to making your business model work in a functional and efficient way.
While there are several aspects that you should be reviewing when you are looking for a warehousing facility to handle your business needs, such as location and available shipping options, there is one component of the most desirable warehouse that stands above the rest in importance: Superior customer service. Even though you may assume that a dedicated warehouse customer service rep would fall at the bottom of the list of important aspects to consider on your search, it actually should be at the top for handful of good reasons.
A Close Working Relationship Is the Key to Success of Warehouse Solutions for Your Business
In any business, close cooperation and open lines of communication are the key to success, and this fact is no different when you are talking about your business and your third-party logistics warehouse. When you have a dedicated customer service representative on your team, you will have a go-to person for every concern you have when it comes to handling your products. A few signs that you are dealing with a customer service rep that will be hands on when it comes to business-to-warehouse communications include:
- The representative is available and responsive when you have questions, concerns, or need advice about your shipments. It is vital to know that you have someone you can reach out to for help and get timely answers when the need arises.
- The customer service rep is understanding of your business needs and has a good grasp of what your goals are. Building a good relationship with a warehouse rep means that they are aware of those goals and as focused on them as you are.
- The rep assigned to your company profile is easy to communicate with, cooperative, and personable. This is vital because you want to be able to openly express concerns and get information without feeling like you are just on the phone with another vendor. They should be an extension of your team.
Great Customer Service to You Means Great Customer Service to Your Customers
The bottom line in business is every business owner needs to make sure their customer is pleased with the end product and service they receive. When you find a warehouse that has diligent service reps that have an obvious dedication to making sure that you as a client are content with the service you receive, you can rest assured that the same principles are going to be followed when they deal with your customers.
The best customer service reps understand that success only comes along with keeping clients and customers happy.
Of course the operations and function of your warehouse are of the highest importance. But even the best operations can be hampered by poor customer service. With a dedicated customer service rep, you’re much more likely to get the results you’re looking for.
Contact Quality Warehouse and Distribution today for world-class dedicated warehousing services.